Elevate Your Business with Connectivity You Can Trust. Secure, Reliable, and Built to Grow.
Every business journey is different, but success starts with a reliable connection. BBT delivers internet and voice solutions designed to help you stay secure, productive, and ready for growth.
Call today to sign up!
Contact us to speak to our business network specialists.
800.592.4781
To start your service, an official 911 address is required. Visit texas911.org for information on how to contact your local government agency to confirm your address before signing up.
UNIFIED BUSINESS SOLUTIONS TAILORED TO YOUR NEEDS
Managed Network
From rapid response to server issues, routine updates, and network security upgrades to troubleshooting, our managed network IT services have got you covered. As a leading managed IT service provider, BBT takes the burden off your shoulders, eliminating the need for coordinating IT staff training, fixing errors, or supervising concerns. With our superior technical support, you can focus on your business knowing BBT is in your corner.
Hosted Solutions
A Hosted Voice Service is a modern and efficient solution that takes your company’s voice system to the cloud! Imagine having all the features and capabilities of a traditional on-premises voice system without the burden of purchasing, maintaining, and upgrading costly equipment. With Smart Voice Hosted PBX, your call routing equipment is hosted by BBT in the cloud, eliminating the need for legacy systems and giving you peace of mind.
Ethernet Transport
In today’s fast-changing world, having low latency, reliability, and top-notch security is crucial for your business. Ethernet Transport is a high-speed data transfer technology that enables quick and reliable communication between multiple locations and data centers. It ensures low latency, high reliability, and strong security for your business network, making it an ideal choice for handling real-time digital data transmission.
Data Center Services Tailored to Your Business
Colocation, connectivity, cloud, managed solutions and professional services for companies in southwest Texas and beyond.
Ensure your company’s essential information is securely backed up with fast business internet solutions. At BBT, we provide cost-effective, scalable, and compliant services, leveraging our edge as a long-time communications technology provider. Trust our data center solutions built on performance and long-term relationships.
Services
Features
Frequently Asked Questions
Does BBT offer payment arrangements?
Yes, we do! Just email csr@bigbend.com and we will email you a payment arrangement document to sign.
| How can I make a payment ? |
| Payments can be made by logging in to your online portal, using the pay by phone system by calling 844.592.4781, or mailing in a check/money order to 808 N 5th, Alpine, TX 79830. |
| How can I retrieve a copy of an invoice? |
Retrieving an invoice is simple through the online billing system. Visit Customer Center at bigbend.com or click here.
| How do I make changes to the authorized agents on my account? |
| Your account online has the ability to add and/or remove people currently authorized in the account. Click here to login. |
| How to change the billing address? |
Your account online has the ability to change billing addresses related to your account. For guidance and additional help call 800.592.4781
| Where can I see how fast my service is? |
| Select Customer Center at the top of bigbend.com and there is a link to the speed test. You can also click here or Download the Command IQ App located through your online billing portal to test your speed and gain access to your router. |
| How can I reset my password? |
| Through your online billing portal, enter username and then to click on forgot password, you then will receive an email to verify your email via a verification link. |
| Can I make payments on my e-bill account using my checking account? |
| At this time we only accept checks by mail or auto-pay via ACH. |
| Do you have a map that shows your Fiber areas? |
Our Fiber reach is always expanding! Please feel free to call our office at 800.592.4781 and we will verify your address for Fiber coverage.
Can I check my address online to see if Fiber service is available?
To ensure your specific address has access to Fiber services, we recommend you call our office at 800.592.4781 to verify coverage. If coverage isn’t currently available, we may be able to tell you when it will be available in the future.
Are there resources available to help me pay my monthly bill?
Yes! Both the FCC Affordable Connectivity Program and the Lifeline program are resources available to help those with income constraints pay their internet and/or phone bills. To learn more about the FCC ACP program, click here. For more information on the Lifeline program click here.
Do you offer a Vacation Rate for broadband services?
Yes, BBT offers different vacation rate plans based on your needs of service. Call our office at 800.592.4781 to find out more.
