Q - What is fiber?

A - Fiber optics is the best technology available for voice and data (internet) – it is reliable, future proof and also provides increased security and value. Unlike other broadband technologies such as traditional cable, fiber uses pure glass strands to transmit data using waves of light.

Q - How does installing fiber to my home or business benefit me?

A - Faster broadband connections and the ability to upload and download large amounts of data instantly are the main benefits. BBT’s fiber internet included synchronous speeds, so you get the same fast and reliable upload and download speeds. Fiber-optic networks also support advanced services such as 4K video. This upgrade can increase the value of your property.

Q - Why is BBT expanding its fiber network?

A - Access to high-speed broadband is extremely important to rural communities. Since 2005, BBT has been growing its fiber network to now serve 19 communities in the West Texas area. Fiber expansion is part of a bigger overall 5-year plan. In 2020, BBT will be bringing fiber to the Del Rio business district.

Q - What new services will be available through fiber?

A - Speed of light telecommunications: increased broadband speeds, reliable and seamless video and audio streaming experiences, and a state-of-the-art network built to last a lifetime. With a fiber connection, you will receive, but are not limited to, upload and download internet speeds of up to 1 Gigabit (1,000 Mbps), with extremely low packet loss, latency, and jitter. Your internet service will be the fastest in this area. Plus, BBT fiber can deliver crystal-clear voice services.

Q - Do I need to sign anything prior to the fiber installation?

A – No, your fiber connection will become part of your BBT service plan. There is no need to sign any forms or paperwork.

Q - Will there be any installation charges associated with my new fiber connection?

A – No, BBT will install your fiber connection at no charge to you.

Q - Does BBT offer any incentives to get a fiber connection?

A – Please contact us and we will check to see if you are eligibility for promotions or special discounts.

Q - Will I need to subscribe to telephone service in order to get internet service?

A – No, BBT fiber internet is available without voice (telephone) services. There may be discounts available when you bundle internet and voice – please with BBT for more information.

Q - When will I get fiber installed?

A – After you contact BBT indicating your interest in a fiber connection, we will contact you to schedule your installation. The timeline will depend on how many other installations are scheduled in your area.

Q - Will you be digging on the property?

A – No, typically fiber service is delivered via aerial.

Q - Will you need to get inside my business to install fiber?

A - Yes, we will need inside access to complete the installation. Someone over the age of 18 years must be present while our installers are inside your business.

Q – I am renting/leasing the property where my business is located. Can I get fiber installed at my business even though I am not the property owner?

A – Yes, you can sign up for BBT’s fiber connection…we recommend you review your rent/lease agreement for restrictions.

Q - What if I can’t be present at the property to complete my fiber installation?

A - If you can’t be on location at the scheduled time, we request that you inform us as soon as possible to reschedule your installation appointment.

Q - How long will the installation take?

A - An average standard installation takes about 4 hours, depending on your circumstances. This would include outside and inside work. BBT will do the work in daylight hours on Mondays through Fridays and will make every effort to minimize the impact on your schedule.

Q - I have more questions about BBT fiber - where can I go to get more information?

A – You can call BBT at 800.592.4781 or email us at csr@bigbend.com.