We Are Here For You
To alleviate any confusion resulting from our government’s emergency orders, we want to assure you that telecommunications services are considered essential businesses. Our team is putting in long hours as we seek to serve our community with the services you need at this time. To do our part to slow the spread of the COVID-19 virus, our current status is:
Business Office Update:
Our business offices are currently closed to walk-in traffic (to protect employees and customers or based on the governments orders, as applicable). We are actively serving customers though and can take care of your needs via the following:
- By Phone: 1.800.592.4781
- 24/7 Help Desk: 1.800.520.0092
- New Service Email: firstname.lastname@example.org
- Online: www.bigbend.com
Field Technicians Update:
We continue to take care of install and repair calls.
- Service Call Screening: As part of our commitment to the safety and well-being of our customers and employees we have implemented a multiple layer prescreening process. Customer Service/Plant Operation Reps and Field Techs are asking COVID related health questions.
- Service Troubles: email@example.com
Our Network is Performing Well:
Our network is handling the increased Internet traffic very well. If your service is not meeting your needs, please reach out and we will do all we can to improve your Internet connections and/or other services.
Thank you in advance for your understanding as we monitor the situation and make adjustments during these challenging times. Our employees are committed to serving our community with excellence and we’re encouraged by the positive feedback we have been getting from you, our customers. We’re in it together.
FCC recognizes BBT for going above and beyond the call of the “Keep Americans Connected Pledge”
On April 8, 2020, BBT was added to the list of less than 50 companies nationwide who are recognized for going above and beyond to help consumers during the COVID-19 pandemic. While over 650 service providers have taken the FCC’s “Keep Americans Connected Pledge”, BBT is one of a select group of those carriers being recognized for taking additional steps to promote remote learning at no extra cost to consumers.
Specifically, the FCC notes that BBT is:
- Increasing the speeds of all customers until May 31
- Offering two months of free broadband to new customers
- Suspending data overage charges
- Extending school district networks to students without access
- Providing Wi-Fi to first responders and utility technicians
- Establishing Wi-Fi hotspots for educational purposes
- Established community open Wi-Fi access in strategic community locations across service area
“We thank and applaud our staff for their commitment and hard work during the COVID-19 pandemic,” said Russell Moore, BBT General Manager/COO. “The BBT team remains busy completing critical connections throughout our 18,000 square mile serving area. This includes schools, students, anchor institutions, healthcare professionals, first responders, businesses, and residents.”
During these trying times, BBT's priority is taking care of our customers and the communities we serve. We are dedicated to making sure those within our service area have access to crucial voice and internet services. Together we will stay connected and focused on a brighter future.
Texas telecommunications industry’s commitment to customer service
Rusty Moore, general manager of BBT and president of the Texas Telephone Association board of directors, provides an update on the Texas telecommunications industry’s commitment to customer service during the coronavirus outbreak.
Watch the video>>
Keep Americans Connected Pledge
BBT has joined the FCC’s “Keep Americans Connected Pledge” to ensure our customers can stay connected during this COVID-19 crisis.
BBT's Commitment to Health & Safety
To our customers, neighbors, and communities:
At BBT (Big Bend Telephone), the health and well-being of our customers, employees and communities is our top priority. We understand the concern and uncertainty you may be experiencing surrounding the coronavirus (COVID-19). We want you to know that have response plans in place to help ensure that we will be able to continue providing quality, reliable service to our community.
The health of our customers and employees is very important to us; therefore, we have processes to help detect, prevent and control the spread of infectious diseases, like COVID-19, that might impact our workplace. We also want to inform you of other steps we are taking to assist our customers.
Our processes to help detect, prevent, and control the spread of illness such as COVID-19:
- We encourage employees to practice social distancing when appropriate. At this time, we are allowing certain personnel to work from home.
- If an employee must enter a customer’s home or business, the employee must wash his/her hands for 30 seconds.
- We do not allow our employees to work if they are sick. If an employee arrives at work exhibiting signs of illness, we immediately send the employee home. We provide sick leave so that our employees do not feel they have to work when they are sick.
Other steps we are taking to assist customers:
- Easy payment options:
- You can pay your bill online - click here to get started.
- Pay by phone is available, call us at 844.592.4781 - Monday -Thursday, 8am - 6pm | Friday 8am - 5pm
- Please contact us if you cannot afford your bill if you cannot work during an outbreak in our community.
- Customer service, billing and service questions, 1.800.592.4781 or firstname.lastname@example.org
- 24/7 Helpdesk: 1.800.520.0092
- Troubles & Outages: 1.800.592.4781 or email@example.com
BBT continues to monitor the situation, and we are currently evaluating the need for additional precautionary measures.
GET THE FACTS! The Centers for Disease Control and Prevention website provides updated information on the outbreak.
In the coming weeks as the COVID-19 situation evolves, we will continue to communicate health and safety measures, as well as other important information.
Thank you - from all of us at BBT