Fort Stockton, Texas

September 2026

Position Overview/Description

BBT is seeking a dependable, safety-minded Technology Service Associate to serve customers in Fort Stockton and the surrounding area.

You’ll install, troubleshoot, repair, and maintain broadband internet, telephone, and voice communication services for residential and commercial customers.

Essential Job Functions

• Install, activate, test, and repair broadband internet and voice services.
• Install and configure modems, routers, Wi-Fi equipment, telephone equipment, adapters, antennas, cabling, and related devices.
• Install and troubleshoot traditional telephone and Voice over Internet Protocol (VoIP) services.
• Run, terminate, label, and test indoor and outdoor data and telephone wiring.
• Diagnose service interruptions, weak signals, poor call quality, wiring issues, damaged cables, and equipment failures.
• Verify internet speeds, Wi-Fi coverage, dial tone, call quality, and proper operation of customer equipment.
• Program and configure voice equipment, voicemail, calling features, and related services.
• Perform routine maintenance and testing of broadband and voice systems.
• Replace defective equipment and complete necessary repairs.
• Explain services, equipment operation, and basic troubleshooting steps to customers.
• Complete service tickets, installation records, equipment documentation, and inventory reports.
• Maintain tools, test equipment, company property, and assigned inventory.
• Follow all company safety procedures and provide professional customer service.
• Travel to customer locations throughout Terlingua and nearby communities.
• Work occasional evenings, weekends, or on-call hours as needed.

Qualifications

• Previous experience in broadband, telecommunications, cable, networking, telephone systems, electrical work, or a related trade is preferred.
• Basic understanding of internet, Wi-Fi, routers, cabling, telephone wiring, and voice equipment.
• Experience with VoIP systems or traditional telephone service is helpful.
• Ability to diagnose technical problems and complete repairs independently.
• Comfortable using hand tools, power tools, meters, cable testers, and other technical equipment.
• Comfortable working outdoors, climbing ladders, entering crawl spaces, and working at heights.
• Ability to lift and carry up to 50 pounds.
• Valid driver’s license and a safe driving record.
• Strong communication and customer-service skills.
• Dependable, punctual, organized, and able to work with limited supervision.

Training

• Training is available for a motivated candidate with a strong work ethic.

Compensation & Opportunities

• Starting pay of $24.00 per hour.
• Opportunities for technical training and advancement.

Benefits, work schedule, on-call requirements, and company vehicle information will be discussed during the interview.

Note: The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.

Please email application and current resume to:

Attn: HR
HR@bigbend.com

Download Application

Terlingua, Texas

August 2026

Position Overview/Description

BBT is seeking a dependable, safety-minded Technology Service Associate to serve customers in Terlingua and the surrounding area.

You’ll install, troubleshoot, repair, and maintain broadband internet, telephone, and voice communication services for residential and commercial customers.

Essential Job Functions

• Install, activate, test, and repair broadband internet and voice services.
• Install and configure modems, routers, Wi-Fi equipment, telephone equipment, adapters, antennas, cabling, and related devices.
• Install and troubleshoot traditional telephone and Voice over Internet Protocol (VoIP) services.
• Run, terminate, label, and test indoor and outdoor data and telephone wiring.
• Diagnose service interruptions, weak signals, poor call quality, wiring issues, damaged cables, and equipment failures.
• Verify internet speeds, Wi-Fi coverage, dial tone, call quality, and proper operation of customer equipment.
• Program and configure voice equipment, voicemail, calling features, and related services.
• Perform routine maintenance and testing of broadband and voice systems.
• Replace defective equipment and complete necessary repairs.
• Explain services, equipment operation, and basic troubleshooting steps to customers.
• Complete service tickets, installation records, equipment documentation, and inventory reports.
• Maintain tools, test equipment, company property, and assigned inventory.
• Follow all company safety procedures and provide professional customer service.
• Travel to customer locations throughout Terlingua and nearby communities.
• Work occasional evenings, weekends, or on-call hours as needed.

Qualifications

• Previous experience in broadband, telecommunications, cable, networking, telephone systems, electrical work, or a related trade is preferred.
• Basic understanding of internet, Wi-Fi, routers, cabling, telephone wiring, and voice equipment.
• Experience with VoIP systems or traditional telephone service is helpful.
• Ability to diagnose technical problems and complete repairs independently.
• Comfortable using hand tools, power tools, meters, cable testers, and other technical equipment.
• Comfortable working outdoors, climbing ladders, entering crawl spaces, and working at heights.
• Ability to lift and carry up to 50 pounds.
• Valid driver’s license and a safe driving record.
• Strong communication and customer-service skills.
• Dependable, punctual, organized, and able to work with limited supervision.

Training

• Training is available for a motivated candidate with a strong work ethic.

Compensation & Opportunities

• Starting pay of $24.00 per hour.
• Opportunities for technical training and advancement.

Benefits, work schedule, on-call requirements, and company vehicle information will be discussed during the interview.

Note: The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.

Please email application and current resume to:

Attn: HR
HR@bigbend.com

Download Application

Alpine, TX

July 2026

Position Overview/Description

BBT is seeking an experienced Transport Network Engineer to join its team in Alpine, Texas.

The Transport Network Engineer will be responsible for the design, implementation, maintenance, and support of carrier-grade transport and IP networks. This position plays an important role in supporting highly available, secure, and reliable network environments for customers and communities across West Texas.

The ideal candidate will have hands-on experience with Juniper, Cisco, and Calix networking equipment, along with a strong understanding of core and edge network architecture. This role requires expertise in routing, switching, broadband access, transport technologies, DHCP Option 82, and network security best practices.

This position is ideal for a motivated, adaptable, and technically skilled professional who is ready to support a high-performing team and help BBT continue delivering exceptional service to its customers.

Essential Job Functions

• Designs, implements, maintains, and supports carrier-grade transport and IP networks.
• Supports core and edge network infrastructure to ensure reliable and secure network performance.
• Configures, monitors, and troubleshoots network equipment, including Juniper, Cisco, and Calix platforms.
• Supports routing, switching, broadband access, and transport technologies.
• Assists with network architecture planning, upgrades, and system improvements.
• Helps maintain highly available and secure network environments.
• Troubleshoots complex technical issues and works to resolve service-impacting network concerns.
• Supports DHCP Option 82 and related broadband access network configurations.
• Applies network security best practices across supported systems and environments.
• Works with internal teams to support customer service, field operations, and technical support needs.
• Documents network configurations, changes, processes, and troubleshooting steps as needed.
• Adapts to changing priorities in a fast-paced and evolving technical environment.

Qualifications

• Previous network engineering, transport network, broadband, or telecommunications experience preferred.
• Hands-on experience with Juniper, Cisco, and Calix networking equipment preferred.
• Strong understanding of core and edge network architecture.
• Experience with routing, switching, transport technologies, and broadband access networks.
• Knowledge of DHCP Option 82 and network security best practices.
• Strong technical troubleshooting ability.
• Strong communication skills.
• Ability to manage priorities and work effectively in a fast-paced environment.
• Organized, adaptable, and dependable.
• Customer-focused mindset.
• Leadership experience or the ability to help guide technical solutions preferred.

What We Offer

• $2,500 sign-on bonus after 12 months of employment.
• Career advancement opportunities.
• Fast-paced and dynamic work environment.
• Opportunities to learn, lead, and grow.
• A meaningful role supporting customers and communities across West Texas.
• The opportunity to be part of a high-performing team focused on delivering exceptional service.

Note: The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.

Please email application and current resume to:

Attn: HR
HR@bigbend.com

Download Application

Alpine, TX

June 2026

Position Overview/Description

Big Bend Telephone Company is expanding its team in Alpine, Texas, and is seeking a driven professional to lead customer operations in a fast-paced, customer-focused environment.

This position is ideal for someone who thrives in a leadership role, enjoys technical troubleshooting, and is passionate about delivering exceptional customer experiences. The Customer Operations Lead will help support daily customer service operations, assist team members, resolve customer concerns, and contribute to a positive and efficient service environment.

This role requires strong communication skills, adaptability, organization, and the ability to lead by example while supporting both customers and internal team members.

Essential Job Functions

• Leads and supports customer operations in a fast-paced, customer-focused environment.
• Assists customers with service questions, account needs, troubleshooting concerns, and general support.
• Provides leadership, guidance, and support to customer service team members.
• Helps ensure customers receive timely, professional, and accurate assistance.
• Supports technical troubleshooting efforts and works with internal departments to help resolve customer concerns.
• Maintains a positive and solutions-focused approach when assisting customers and team members.
• Helps identify opportunities to improve customer service processes, team efficiency, and customer satisfaction.
• Communicates clearly with customers, employees, supervisors, and other departments.
• Assists with training, coaching, and supporting team members as needed.
• Helps maintain a collaborative and dynamic team culture.
• Adapts to changing priorities and supports the needs of the organization.

Qualifications

• Previous customer service, technical support, or operations experience preferred.
• Leadership or supervisory experience preferred.
• Strong communication and interpersonal skills.
• Ability to troubleshoot technical issues and explain solutions clearly to customers.
• Strong organizational skills and attention to detail.
• Ability to work in a fast-paced environment while maintaining professionalism.
• Ability to support both customers and team members with patience, accuracy, and care.
• Must be adaptable, dependable, and ready to make a positive impact.
• Basic computer and technology skills required.

What We Offer

• $2,500 sign-on bonus after 12 months.
• Career advancement opportunities.
• Collaborative and dynamic team culture.
• Opportunity to lead and grow within the organization.
• A meaningful role supporting customers, employees, and communities across West Texas.

Note: The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.

Please email application and current resume to:

Attn: HR
HR@bigbend.com

Download Application