Can I get my e-mail when I am away from home?
Yes, as long as you have access to the Internet. You may visit the Customer Center and log into your e-mail account. You will be prompted to login using your username and password
How can I get additional e-mail accounts and/or more space for my e-mail account?
Each broadband package comes with single or multiple e-mail accounts and service levels. Additional e-mail accounts can currently be purchased. Please contact Big Bend Telephone’s Customer Service Department at 800.592.4781 for more information on purchasing upgrades.
Where is Big Bend Broadband service available?
Big Bend Broadband is available across many areas of the Big Bend. Check out our Service Area Map or call to see if your location qualifies!
How will I be billed for my broadband service?
All services provided by Big Bend will be issued on a single bill (included with your monthly voice line service if applicable). In some cases, Big Bend Telephone bills for Internet Service one month in advance. The first month of partial service is billed on a pro-rated basis, and is included with the first bill along with the first full month of service.
How do I install Big Bend Broadband?
It depends on what Broadband service you have with us. If you are a Fixed Wireless customer, there is no set-up necessary. If you have any questions regarding your set up, you may contact our Help Desk at 800.520.0092 or use the online chat function on our Contact Us page.
How do I upload files to my website?
You can easily upload files to your website using the software Big Bend Broadband provides, or you may use your own software. To use the Big Bend Broadband software, log into MyAccount in the Customer Center and choose the “Manage Website” option from the left menu, or you may access and log into our host server directly at webftp.bigbend.net.
What would cause my password to not be accepted when I try logging into my account?
Remember that your password is case sensitive, and you must type it exactly as it was first entered into the system. Also, make sure the e-mail account name ends with @bigbend.net as for example: John.Doe@bigbend.net. If you need password assistance, contact our Help Desk at 800.520.0092.
What is SMTP Authentication?
SMTP Authentication is a transparent mechanism for our mail server to verify who you are. The server asks for your username and password, which your mail program passes on. If you are verified as being an authorized bigbend.net user, then you will be able to send your message.
How fast is Big Bend Broadband?
Big Bend Broadband offers speeds of up to 400 Mbps (download) and up to 25 Mbps (upload). We also offer synchronize enterprise packages with speeds up to 100 Mbps (download) and 100 Mbps (upload). Please note that these are optimal speeds and your speeds are available based on location and technology.
Do you offer a Vacation Rate for broadband services?
Yes, BBT offers different vacation rate plans based on your needs of service. Please contact our Customer Service Department for additional information at 800.592.4781
Can I connect to my office from home?
Yes, one way to do this is through a virtual private network, or VPN. A VPN is a secure, private communication tunnel between two or more devices across a public network, such as the Internet. These VPN devices can be either a computer running VPN software or a special device like a VPN-enabled router. The VPN allows your home computer to be connected to your office network or can allow two home computers in different locations to connect to each other over the Internet. You will need special hardware and/or software to create a VPN. Call us and let us create a customized solution for your VPN requirements.