Online Billing

It’s easy to pay your bill online using BBT’s billing system. This system also allows you to access additional tools to help you manage your account.

User Portal

This portal is for customers using @bigbend.net E-mail accounts. Use this portal to view your account settings, reset passwords, and manage your bigbend.net account.

Online Guides

Begin your journey by accessing valuable information on service installations and discover essential tips to enhance your high-speed online experience.

Our customer service team is ready to help you 24/7. Call direct to tech support, send an email to our helpdesk, or for general inquiries contact customer service. We are here ready to help you.

TEST YOUR CURRENT CONNECTION SPEED

Download our eBill App

BBT eBill provides a wide range of options for managing your BBT account and your BBT Broadband Network* from anywhere.

  • Pay Your Bill
  • View Invoice & Payment History
  • Search BBT Phone Directory
  • Manage Account Settings

*BBT Bradband Management requires BBT Whole Home Service/Router

For assistance on registering your account, call 1.800.592.4781

Download it on

Download the Command IQ App

Command IQ is an Android or Apple smartphone app that puts you in control of your home WiFi network.  

  • Control every aspect of your connected home
  • Reset your WiFi network name or password
  • Control screen time and set parental controls
  • Run speed tests and prioritize network traffic
  • Create guest networks for your friends and family
  • Get alerts anytime a new device is connected
  • Monitor your connection

Frequently Asked Questions

At BBT, we prioritize providing you with comprehensive answers to all your questions. That’s why we have created a dedicated resource for commonly asked questions. Simply follow the link below to access our FAQ page, where you’ll find valuable information and solutions. If you have any further inquiries, don’t hesitate to leave us a message, and our friendly and knowledgeable customer service team will be delighted to assist you!

Call Before You Dig

Before beginning any project that involves digging, it’s crucial to ensure the safety of buried utility lines. Reach out to 811 or 800.545.6005 (One Call Board of Texas) to request a line locate before activities such as planting trees, digging post holes, or creating trenches. This simple step will help avoid potential damage to buried Fiber or telephone cables and ensure a smooth and safe undertaking of your project. Let’s prioritize safety and prevent accidents by making that call before we dig!

If BBT has lines buried, we will locate and mark them for you for free.

Buried Line Locations – Call 811

Statewide

800.545.6005

One Call Board of Texas

www.onecalltexas.com

Contact Us

Tech Tips and Tutorials

Router Placement

Bandwith

Troubleshooting Connectivity

Phishing Awareness

See if you qualify to reduce your monthly bill via the Affordable Connectivity Program

Discover how communities become Smart Rural Communities

Learn more about Fiber Homes and see if your home qualifies

Frequently Asked Questions

At BBT, we prioritize providing you with comprehensive answers to all your questions. That’s why we have created a dedicated resource for commonly asked questions. Simply follow the link below to access our FAQ page, where you’ll find valuable information and solutions. If you have any further inquiries, don’t hesitate to leave us a message, and our friendly and knowledgeable customer service team will be delighted to assist you!